Proven IT’s Help Desk allows your organization’s valuable IT resources to focus on what’s important to help you grow.
Unlock your IT potential
- Availability Organizations outgrow their support system. We find many customers frustrated with the lack of response on submitted tickets as their internal IT team is swamped in major projects. Proven IT is there to help with a dedicated staff of technicians to handle your tickets.
- Quick Response Proven IT responds to most tickets in under 15 minutes and resolves most tickets in under 24 hours! No more waiting days, or even weeks without any response.
- Stay Updated Proven’s process oriented ticket system is designed to keep you up to date on your ticket. Automated reminders keep things moving and make sure each side has everything the need to reach a quick resolution.
- Reports & Insights Proven defines itself by delivering what you expect. We provide you with insights and information to keep our performance on track. Review dashboards of KPI’s and summaries of all tickets.