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Frequently Asked Questions

Business Process Automation

  • How long does it take to implement business process automation tools?

    It depends on the complexity of your processes, but Proven IT focuses on quick wins and phased rollouts to minimize disruption.

  • Is business process automation software difficult to implement?

    Not with Proven IT! We manage implementation from start to finish, customizing the solution to your needs and providing hands-on support every step of the way.

  • What exactly does Proven IT automate?

    We automate multistep business tasks such as data capture, document routing, approval workflows, faxing, and record management, using secure, reliable tools designed for your business.

  • Is business process automation software secure?

    Absolutely! Proven IT uses enterprise-grade security protocols to protect your data and ensure compliance with industry standards.

  • What is the difference between business process automation and simple workflow automation?

    Workflow automation typically focuses on automating specific tasks or sequences within a department, enhancing efficiency at a granular level. In contrast, business process automation manages entire end-to-end workflows, integrating various systems and scaling across departments to optimize complex business operations.

Managed IT & Cybersecurity

  • What happens if there’s a network issue after hours?

    With our 24/7 proactive monitoring, we’re alerted to potential issues before they become problems. As your Managed Network Service provider, we ensure round-the-clock support to minimize downtime and keep your business running smoothly, day or night.

  • Is my business too small for Managed Network Services?

    Not at all. Whether you have a small team or no IT department at all, a Managed Network Service provider can give you enterprise-level support at a fraction of the cost. It’s a smart move for businesses seeking to grow without being hindered by tech limitations.

  • Can a Managed Network Service provider work with my internal IT team?

    Absolutely. Our Managed Network Services are designed to be flexible. We can work alongside your internal IT department, taking on routine tasks such as remote monitoring and help desk services, allowing your team to focus on strategic initiatives.

  • How do I know if I need Managed Network Services?

    If your internal IT team is stretched thin, you're experiencing frequent downtime, or you're planning to scale, Managed Network Services could be the solution. A Managed Network Service provider can step in quickly to fill gaps and ensure your infrastructure supports your growth.

  • What’s included in Proven’s Managed Network Services?

    Our Managed Network Services cover everything from remote proactive monitoring and help desk support to data backup and disaster recovery. As your Managed Network Service provider, we ensure your IT environment is secure, responsive, and optimized.

  • How do I know if my business needs cybersecurity services?

    If your business handles sensitive data, uses online platforms, or stores customer information, you are vulnerable to cyber threats. Common signs include network slowdowns, data loss, or unusual activity. We can assess your security posture to identify vulnerabilities.

  • Do you offer customizable cybersecurity solutions?

    Yes, we offer customizable cybersecurity solutions tailored to your business needs. Whether you need basic protection or advanced, enterprise-level security, our team collaborates with you to develop a tailored strategy that meets your unique security needs.

  • What is dark web monitoring, and why is it important?

    Dark web monitoring involves scanning the dark web for any information related to your business, such as leaked passwords, emails, or data. It’s important because it helps detect potential threats before they affect your business.

  • What role does employee awareness play in cybersecurity?

    Employee awareness is your first line of defense. Most breaches begin with human error, so training your staff to recognize threats, such as phishing emails and unsafe links, helps prevent attacks before they occur.

  • Can cybersecurity services protect my business from ransomware attacks?

    Our cybersecurity solutions include proactive threat detection and defense against ransomware. We implement real-time monitoring, backup solutions, and attack prevention methods to safeguard your data from this and other advanced cyber threats.

  • Can Proven IT support my existing IT team?

    Absolutely! Many organizations recognize that employees can unintentionally pose security risks. At Proven IT, we offer employee training and cybersecurity education to turn your staff into your strongest line of defense.

  • Can your services scale with my business growth?

    Yes! Our services are fully scalable to meet the changing needs of your business. Whether you need additional cybersecurity protection or more network management, we can adapt to support you.

  • How do your cybersecurity services protect my business?

    Our managed cybersecurity services include 24/7 monitoring, threat detection, vulnerability assessments, and proactive security measures to protect your data and systems from cyber threats.

  • Why is cybersecurity important for my business?

    Cyber threats like ransomware, phishing, and data breaches increasingly target businesses of all sizes. Without proper cybersecurity services, your business’s data, networks, and sensitive information are at risk of malicious attacks that can halt operations, damage your reputation, and lead to financial losses.

Managed Office/Print

  • Can Proven IT help us upgrade our office equipment?

    Absolutely! We’ll assess your needs and recommend smart, secure, and scalable office equipment, from multi-function printers to advanced printing technologies, all tailored to your workflow and budget.

  • How do you ensure security in your managed print services?

    We ensure security by restricting access to devices and sensitive data, protecting both hardcopy and digital documents with encryption and secure print release. Additionally, we provide regular cybersecurity updates and user awareness training to maintain safe and secure print practices across your organization.

  • What types of office printers do you offer?

     We provide a wide range of office printers and multi-function devices from the most recognized brands, available for lease or purchase. Whether you need a simple desktop printer or a high-volume office solution, our team will guide you in selecting the perfect fit for your business needs and budget, with flexible service options to match.

  • What are Managed Print Services?

    Managed Print Services (MPS) provide a comprehensive approach to managing your office's print environment. This includes everything from setting up and maintaining office printers to managing the printing process itself, ensuring security, and reducing costs.

Physical Security

  • Do I need a physical security system if my business is in a low-crime area?

     Even in low-crime areas, it's crucial to have physical security in place to protect against theft, vandalism, and unforeseen events. A strong security system also provides peace of mind and ensures the safety of your employees and customers at all times.

  • How can I ensure my security cameras cover the right areas?

    Our experts will help you strategically place your business security cameras to cover high-risk areas, entrances, exits, and any zones critical to your operations. We ensure that every part of your facility is well-monitored.

  • Is physical security expensive?

    We offer scalable solutions for businesses of all sizes. Our goal is to provide smart, reliable systems that protect your business without straining your budget.

  • Are your systems scalable for growing businesses?

    Absolutely! We design physical security systems that grow with your business — adding new cameras, devices, or locations as needed.

Current Client Service Request

  • I am a current client and need to access our support portal. Where is the support portal?

    You can access your support portal here: https://support.provenit.com/login 

  • I am a current client looking for remote IT support. Where do I go?

    A Proven IT technician will provide you with a unique code to allow remote IT support. When directed, please input the code here:

    https://screenconnect.provenit.com/ 

  • I am a current client and need move a copier or printer. How do I do that?

    To move a copier or printer, please fill out this form: https://provenit.com/printer-update-request/ 

  • I am a current client and need to swap copier or printer. How do I do that?

    To swap a copier or printer, please fill out this form: https://provenit.com/printer-update-request/ 

  • I am a current client and need to add or remove a copier or printer. How do I do that?

    To remove or add a copier or printer to your fleet, please fill out this form: https://provenit.com/printer-update-request/ 

  • I am a current client and looking to recycle my toner. How do I do that?

    At Proven IT, it is our corporate responsibility to create a sustainable workplace for our clients and ourselves. We have teamed up with Clover Recycling and My Recycling Site to allow our clients the ability to recycle all used toner cartridges –from any manufacturer – to keep your workplace clean and green. Minimum packing requirements of 6 pcs (20 lbs) up to 70 lbs maximum per label.

    Step 1 - Place empty ink and toner items into a sturdy box.
    Step 2 - Seal the box and tape the printed UPS label to it (you can fill out your label form here)
    Step 3 - Give your box to a UPS driver or a take it to a UPS drop off location.

  • I am a current client and need supplies. Where can I place a supply order?

    Please fill out the form on the page linked below to request a supply order. 

    https://provenit.com/order-supplies/ 

    Or, if you have an e-info account, you may login here. Don't have an e-info account with us? Request one here  

  • I am a current client in need of service. Where can I place a service request?

    Please fill out the form on the page linked below to request service:

    https://provenit.com/request-service/ 

    Or, if you have an e-info account, you may login in here. Don’t have an e-info account with us? Request one here 

  • I am a current IT client and am in need of support. Where can I submit a support request?

    If you are experiencing issues with your workstation, network, or server, please complete the form on this page:

    https://provenit.com/request-mns-support/