Proven IT’s help desk is ready to help! We have a dedicated staff of technicians ready to handle your requests. Proven IT’s help desk responds to most tickets in under 15 minutes, and most are resolved within 24 hours. With Proven IT’s help desk, there’s no more waiting days or weeks for a response. Proven IT’s ticket system is designed to keep you current. Automated reminders keep the process moving and ensures everyone is on the same page, so a quick resolution is reached. With reports to provide insights and information, we work to keep our performance on track.
Get support you can count on, especially when it comes to technology issues.
Get the Help You Need, When You Need It.
Most organizations will have some training and support from their software providers in the beginning, however, they often quickly outgrow their support system. It can be frustrating when, after the sale, the provider disappears. Keep your valuable IT resources focused on higher priority projects while we help you optimize the productivity of your people.
Want a second opinion on your business technology?
Start your Self-Evaluation with our Virtual Workplace Tour and receive a customized “Opportunity Report” to create your own technology roadmap for the future. Takes less than 5 minutes per technology area!
Common Challenges We Solve
Today, many businesses face challenges when it comes to implementing and effectively using the latest technologies. They include:
Lack of Communication
Request a 30-minute discovery meeting to discuss help desk opportunities.
When you engage Proven IT’s help desk service, you’ll enjoy experienced, certified, professional technicians who prioritize your business and offer personal service. Our people are among the best in the nation at what they do.